Yesterday, The San Francisco Bay Area Rapid Transit authority (aka: BART) did the world a public service. By shutting down stations, previously shutting down cell and data services and all in all pissing people off, it showed other government agencies how NOT to handle a civic protest. In other words, had BART demonstrated some very basic common sense in crisis management, or at the very least spent the last decade watching protests around the world, it would have known preventing a planned protest from happening isn’t the best way to calm people down.